Privacy Policy
Last updated: 2025-10-16
In this Privacy Policy, DuhaNashrah.AI is a brand operated under Niku Solution PTE LTD, a company incorporated and registered in Singapore (“DuhaNashrah.AI,” “we,” “us,” or “our”), explains how we collect, use, disclose, and protect your personal information when you access our website at www.duhanashrah.ai (the “Site”) and use our AI-powered automation tools and digital services (collectively, the “Services”).
Our Services include business automation and AI agents — such as cold-calling agents, social media management agents, HR automation, and customized AI solutions.
Your privacy matters to us. This Privacy Policy outlines how we handle your information and your rights under data protection laws, including the EU General Data Protection Regulation (GDPR). You should also review our Terms of Use, which govern your use of our Site and Services.
1. How We Use Your Personal Data
Below you’ll find how we process your data, what types we process, our legal bases, and how long we retain it.
Purpose | How we use it | Personal Data | Legal Basis | Retention Period |
User registration on the Site | To create and manage your account and provide access to our Services. | Email address, name. | Necessary to take steps before entering a contract. | Until deactivation or 2 years after last login. |
Paying for Services | To process payments and manage billing. | Name, email, billing info, payment card or bank details. | Performance of a contract. | 10 years after account deactivation or 2 years after last login. |
Setting up profile information | To personalize your dashboard and experience. | Name, role, company details, industry, communication preferences. | Performance of a contract. | Until deactivation or 2 years after last login. |
Providing Services | To enable the use of our AI agents and automation solutions. | Any data you input or upload through our Services, analytics data, device information. | Consent. | Until account deactivation or 2 years after last login. |
Affiliate and Partner Programs | To manage affiliate or partner relationships. | Name, email, contact info, business data. | Performance of a contract. | 10 years after termination. |
Recruitment of service providers | To evaluate applications for collaboration or employment. | Email, CV, LinkedIn profile. | Legitimate interest; Contract. | Retained for contractual duration or deleted 1 week after rejection. |
Managing inquiries and support | To respond to your requests or feedback. | Email, name, message content. | Consent and legitimate interest. | 2 years after last communication. |
Marketing communications | To send newsletters or promotional materials. | Email address. | Consent. | 2 years after consent. |
Social media interaction | To engage with users through comments or messages. | Name, username, profile data, messages. | Consent. | Until consent is withdrawn. |
Legal compliance and claims | To establish or defend legal rights. | All relevant information. | Legitimate interest. | 1 year after dispute resolution. |
2. Cookies
Cookies are small text files stored on your device that help our Site function properly and analyze usage.
We use:
- Necessary Cookies – ensure the website works correctly.
- Analytics cookies – help us understand how visitors use our Site.
- Marketing cookies – personalize and measure the effectiveness of ads.
You can manage cookie preferences in your browser settings or through our cookie banner.
3. Who Receives Your Information
We share data only with trusted third parties to provide and improve our Services:
- Service Providers: hosting, IT, analytics, and payment processors.
- Affiliates and partners: for joint services or technical support.
- Public authorities: where required by law or regulation.
We do not sell your personal information.
4. International Data Transfers
As a company based in the UAE, your data may be transferred to and processed in other countries, including those outside the EU/EEA.
When we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission;
- Transfers to countries recognized as offering adequate protection;
- Binding corporate rules or contractual agreements with our service providers.
For details on these mechanisms, you can contact us at info@duhanashrah.ai.
5. Third-Party Links
Our Site may contain links to third-party websites. DuhaNashrah.AI is not responsible for their content or privacy practices. You should review their privacy policies separately.
6. Marketing Messages
With your consent, we may send you updates or promotional messages via email.
You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us at info@duhanashrah.ai.
7. Children’s Privacy
Our Services are not intended for children under 16 years of age, and we do not knowingly collect data from them.
If you believe a child has provided us with personal data, please contact us immediately at info@duhanashrah.ai so we can delete it.
8. Your Rights Under GDPR
- Access – to obtain a copy of your personal data.
- Rectification – to correct inaccurate or incomplete data.
- Erasure – to request deletion of your data in certain cases.
- Restriction – to limit how we process your data.
- Objection – to object to processing based on legitimate interest or for marketing.
- Portability – to receive your data in a machine-readable format.
- Complaint – to lodge a complaint with your national data protection authority.
- Withdraw consent – at any time, without affecting prior lawful processing.
9. Updating Your Data
You are responsible for keeping your information accurate. If you notice any errors or changes, please contact us to update or correct your details.
10. Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be communicated via email or notice on our Site.
Last updated: 2025-10-16.
11. Contact Information
We’re committed to resolving your privacy concerns quickly.
For any questions, contact:
info@duhanashrah.ai
www.duhanashrah.ai
Address: Niku Solution PTE LTD (registered in Singapore), operating DuhaNashrah.AI in Dubai, United Arab Emirates